The Property Manager can ask the resident for the transaction details, then check them in the system, such as:

• Transaction status
• Unit number
• The meter number used
• Purchase amount

If the transaction is still Paid, the Property Manager can tell the resident to wait for verification, which takes up to 1x24 hours.

If the transaction is already Completed but the token has not been received, the Property Manager can contact the Yipy team for further handling.