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What if a request is approved by mistake (for example, a unit is approved for someone who is not entitled to it)?

If an approval is made by mistake, the Property Manager still has full control to immediately revoke that resident's access to the unit through the system.

Once access is revoked:

  • The resident can no longer view or access that unit's information in the app.
  • Features tied to the unit (such as bills, electricity tokens, or other services) automatically become unavailable to that account.

To prevent this from happening again, the Property Manager is advised to always cross-check against the internal database or supporting documents before granting approval.