A resident's data may not appear in the Resident list for the following reasons:

• The resident's unit connection request (Request Premium) has not been approved by the Property Manager. As long as the status is still pending and has not been approved, the resident is not considered actively connected to that unit.
• The resident's lease has expired (for tenants only), so their access to the unit has been revoked or automatically deactivated.

Keep in mind that a resident's data only appears in the Resident list if the account is actively connected to one of the units. If a resident is not connected to any unit, their data will not be shown in the Resident list in Web Management.