These are the statuses in the report handling process:

• Created: A new report has been created by the resident
• Assigned: The report has been assigned to a staff member
• In Progress: Staff are working on the report
• Reported: The work is finished and the result has been reported back to the resident
• Rejected: The resident rejected the report after it was submitted back to them
• Approved: The resident accepted the report (meaning the work met expectations)
• Completed: The report has been marked as finished by the Property Manager/Admin
• Timeout: The report was not assigned to any staff within 7 days of being created

These statuses help the Property Manager see where each report sits in the workflow.