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Why is my bill still unpaid even though I have already paid?

Normally, a bill's status in Yipy is updated in real time as soon as the payment goes through. In certain situations, though, the status update can be delayed. If that happens, we recommend waiting up to 1x24 hours from the time of the transaction.

If the bill status still has not changed after that, please report it to your property management and include your Unit Number along with proof of the payment so it can be followed up right away.